You do not need to register to make a purchase in our online store. You only need to provide a valid email address (one you have access to) in the first step of the checkout process so that we can send you an order confirmation after entering the necessary delivery information.
If you do not want to enter your delivery address and payment information every time you make a purchase, we recommend a quick registration. You only need to enter a valid email address, personal information (name, surname, address, postal code, city, phone number), and a password to access your user account. The password can be any string of characters - the longer and more complex it is, the more resistant it is to hacking.
After entering the required information, you need to confirm the registration by clicking on the “Register” button. The created user account remains registered in the system, and you can access it with your username and password on the “Login” page.
If you forget your password, you need to click on “Forgot Password?” on the same page. This will take you to a page where you can leave the email address used during registration, and the system will automatically send you a link to reset your password and get a new one. You can later change the password yourself in the account settings, as automatically created passwords are not easily ‘memorable’ (or just click YES when the browser asks if you want to remember the entered password, so you don’t have to enter it every time you log in).
In short, after creating an account, you only need to log in with your username and password for each subsequent purchase.
A customer is any legal or natural person who has the capacity to act and places an order through the online store www.hespo.hr. The customer is responsible for the accuracy and completeness of the data entered during registration and/or ordering products.
The terms of business of the online store www.hespo.hr are compiled in accordance with the Consumer Protection Act (ZZP) and, together with the information published on the website www.hespo.hr, represent pre-contractual information in the sense of Article 57 of the ZZP. By ordering products, the customer confirms acceptance of the terms of business. Hilding Anders d.o.o. reserves the right to change these terms and conditions without prior notice.
All prices are listed in euros, including VAT. Prices are valid at the time of ordering; if the price changes during the order, the seller will notify the customer in advance. We reserve the right to errors in the pricing system; in case of an error, we will notify you.
In rare cases, due to technical imperfections of the system, it is possible that the ordered item is no longer available. In such cases, we will notify you as soon as possible that the item is not available and immediately refund the paid funds or cancel the card payment.
For any additional information about products not listed on the website, please contact Hespo showrooms.
Any use of www.hespo.hr (and/or other websites owned by Hilding Anders d.o.o.) is subject to the following terms. Documents, information, and content published on the website www.hespo.hr (and/or other websites owned by Hilding Anders d.o.o.) may not be copied, except for individual use and non-commercial purposes, but always respecting copyright and other intellectual property rights as well as all other rights restrictions. Any copying, reproduction, or distribution of documents, information, and content from the website www.hespo.hr is permitted only with the prior express permission of Hilding Anders d.o.o.
In accordance with Article 10 of the Consumer Protection Act, the seller allows you to send your written complaints related to online purchases to the email: reklamacije@hespo.hr or by mail to the address: Hilding Anders d.o.o., Kralja Zvonimira 38, 40323 Prelog. The seller will respond to all complaints and objections no later than 15 days from the date of receipt of the complaint.
The seller, in agreement with the customer, sends the goods by its own delivery or delivery service. The customer confirms receipt of the goods by signing the delivery note. Upon receipt, please thoroughly inspect the goods for any damage during transport and contact us immediately if you notice any damage upon receipt. Subsequent complaints about damage are not accepted.
If the customer (or the recipient specified in the order) does not want to accept the shipment from the courier or is not found at the specified address, the shipment is returned to the seller, and the customer will be contacted again and informed by phone and email about the inability to deliver, with a question whether they want to pick up the goods themselves or want a re-delivery. Each repeated delivery is additionally charged.
At the following link, you can see the guide to resolving complaints. The guide explains the procedure for filing a complaint and the necessary evidence for non-compliance, thus speeding up the process of resolving complaints between the customer and Hilding Anders d.o.o. factory to the mutual satisfaction. The procedure lists possible reasons for filing a complaint, tolerance deviations, grounds for filing a complaint, and the necessary evidence of non-compliance.
The customer has the right to return the goods to the seller after delivery without compensation if the delivered goods were not specified in the order form and if the product is clean, undamaged, and unused. In agreement with the customer, the product is replaced with the correct one.
If the customer finds that they ordered the wrong size, the product can be replaced only if the product is clean, undamaged, and unused. In this case, repeated delivery will be charged, and if the product was unpacked, packaging of the goods in the amount of 3 €. In agreement with the customer, the product is replaced with the correct one.
The seller is responsible for material defects of the products in accordance with the Obligations Act (Articles 400-422). The seller is responsible for material defects of the items that existed at the time of the transfer of risk to the customer, regardless of whether it was known to them. The seller is also responsible for those material defects that appear after the transfer of risk to the customer if they are the result of a cause that existed before that.
According to the Consumer Protection Act, the customer has the right to return the product within 14 days without giving a reason for it. IMPORTANT: APPLIES ONLY TO PURCHASES THROUGH THE ONLINE STORE!
The consumer is obliged to inform the trader of their decision to terminate the contract before the expiration of the deadline for unilateral termination of the contract, either through the form for unilateral termination of the contract or through any other unambiguous statement expressing their will to terminate the contract. The trader is obliged to immediately provide the consumer with confirmation of receipt of the statement of termination on a durable medium.
You can download the form for unilateral termination of the contract here.
Each party is obliged to return to the other what it received under the contract. The consumer is not obliged to reimburse any costs that would result from exercising their right to unilaterally terminate the contract.
The trader is obliged to return to the consumer everything the consumer paid under the contract no later than 14 days from the day the trader received the notice of unilateral termination. This applies only after the goods have been returned to the trader or after the consumer provides proof that the goods have been sent back to the trader.
The consumer is obliged to return the goods without delay, and no later than 14 days from the day they informed the trader of the unilateral termination of the contract. Unused goods (proof of non-use is that the goods are not unpacked) must be returned within 14 days after the trader has been notified of the withdrawal. The consumer is obliged to bear the direct costs of returning the goods and is responsible for any reduction in the value of the goods resulting from handling the goods, except for what was necessary to determine the nature, characteristics, and functionality of the goods (unless the trader has informed the consumer of their right to unilaterally terminate the contract).
The exclusion of the right to unilaterally terminate the contract applies to goods made to the consumer’s specifications or clearly customized for the consumer. The exclusion of the right to unilaterally terminate the contract applies to sealed goods that are not suitable for return due to health or hygiene reasons if they were unsealed after delivery. (Consumer Protection Act Article 79, points 3, 5)
In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act and the Obligations Act. We will refund the paid amount after the goods have been returned to us. You must return the goods to us without delay, and no later than 14 days from the day you declared unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the goods if they exercise their right to unilaterally terminate the contract. If the buyer wishes, they can contact Hilding Anders d.o.o., Kralja Zvonimira 38, 40323 Prelog, at the info number 040/650-000 or email reklamacije@hespo.hr for information on the method, possibilities, and conditions of returning the product.
We have the option to cancel the order due to an obvious error in the online store (e.g., visibly incorrect price).
Trader Name: Hilding Anders d.o.o.
Headquarters: Industrijska zona 11, 40323 Prelog
Phone Number: 040/650-000
Email: info@hespo.hr
Registered at the Commercial Court in Varaždin under MBS: 070027051
Fully paid-up capital: €2,133,306.79
Tax Number: HR98594743140
